Senior Network Operations Center (NOC) Analyst

Senior Network Operations Center (NOC) Analyst

Overview:

The Senior NOC Analyst is a critical role responsible for monitoring, troubleshooting, and maintaining the health and performance of our complex network infrastructure as well as client networks. This position requires a deep understanding of network protocols, network devices, and network management tools. The ideal candidate will have strong problem-solving skills, a proactive approach to network maintenance, and the ability to work effectively under pressure.

Responsibilities:

• Monitor network performance metrics, including bandwidth utilization, latency, and packet loss.

• Respond to network alarms and incidents in a timely and efficient manner.

• Use diagnostic tools to monitor and evaluate the health of clients' IT environments, addressing alerts promptly

• Diagnose, perform root-cause analysis and resolve network issues including hardware, software, and configuration problems.

• Configure and maintain circuits, vendor relationships, network devices, such as routers, switches, and firewalls.

• Implement and maintain network security policies and procedures.

• Maintain accurate and up-to-date network documentation.

• Participate in network projects including new client onboarding including upgrades, migrations, and new deployments.

• Work rotating shifts, including nights, weekends, and holidays.

• Develop and maintain comprehensive technical documentation and collaborate with peers to enhance team capabilities and knowledge sharing.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field preferred.

• 5+ years of experience in network operations.

• Strong understanding of network protocols (TCP/IP, UDP, HTTP, FTP, DNS, DHCP).

• Experience with network devices from vendors like Arista, Cisco, and Juniper, or Arista.

• Proficiency in network management tools. ScienceLogic a plus)

• Strong problem-solving and troubleshooting skills.

• Excellent communication skills, both written and verbal.

• Ability to work independently and as part of a team.

• CCST, CCNA or CCNP certification preferred.

If you are a highly motivated and detail-oriented individual with a passion for networking, we encourage you to apply.

Compensation and Benefits:

This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

Vantage Point is employee-owned, and because client success means employee success, the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

EEO

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”