Vantage Point Solutions, a growing and dynamic telecommunications consulting and engineering firm, is seeking a qualified individual to join our team of professionals. We have an immediate opening for a Data Network Specialist at our headquarters in Mitchell, SD.
Responsibilities
Typical duties for this position include:
- Administration of routers and switches
- Diagnosing and remediating ISP network problems and managing within a ticketing system
- Escalate network issues to vendor Technical Assistance Centers (TAC) and collaborate on resolutions
- Respond to and resolve customer service requests in a prompt, efficient and courteous manner
- Develop Method of Procedures (MOP), configuration scripts, and supporting documentation for scheduled network maintenance
- Perform periodic network maintenance including software upgrades, cutovers, intrusive changes, and diagnostics
- Managing and documenting configuration changes and network architectures with tools including Excel, Word, and Visio
- Describing technical information to non-technical individuals
- Continuously monitor industry trends, and applies this knowledge to the position
- Evaluating networking equipment and software solutions for clients
Candidates should be self-motivated, resourceful, professional, and exhibit good judgement.
Competencies
- Attention to detail (ie, proofreading, data, communications, etc.)
- Ability to communicate confidently with both clients and team members
- Strong written communication across multiple platforms (ie, email, reports, etc.)
- Proficiency in common Microsoft programs, including Outlook, Word, Excel, Visio, PowerPoint, and Teams
Education & Experience
- Bachelor’s degree in Computer Information Systems, Computer Science or a related field is required. Experience with Cisco and Juniper hardware is a plus, but not required.